Product Warranty Policy

Undercarriage Warranty

4000 Hours of Service / 3 Year Period

Track chains, carrier rollers, bottom rollers, idlers and undercarriage components sold by North American Track are warranted to be free from defects in material and workmanship under normal use for a period of 4000 hours of service during a 3 year period from the original date of purchase or 100% worn, whichever comes first.

Coverage includes new North American Track products, sold by North American Track that have been correctly installed and used in normal operation. Warranty consideration is solely determined by North American Track and calculated on a pro-rata basis of service life from date of delivery and the percentage of unused condition.

Extreme service conditions such as mining and forestry applications may have the normal warranty reduced by 50%. Warranty covering any premature failure of a lubricated track joint is limited to the cost of the necessary replacement parts. Track shoes, sprockets, and segments are covered against breakage only.